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Refund Policy (as of Oct 27, 2007):

1. Please email us within 48 hours of receiving your purchase ( to request a refund or exchange.
2. Returned items must be in original condition, undamaged, with all tags attached and all packaging intact.
3. Returns must be received within 30 days of the date on your packing slip.
4. Returns must be sent back with tracking and insurance. Damaged or lost returns that are not tracked/insured cannot be refunded or exchanged.
5. Please allow 1-2 business days from the date we receive your return in order to process your refund or exchange.
6. Shipping & handling charges are non-refundable.
7. All Webkinz & Lil'Kinz sales are final and cannot be refunded or exchanged.
Last Updated: 24 Jan 2011 11:38:36 PST home  |  about  |  terms  |  contact
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