When will I receive my item(s)?
You should receive your items within 4-14 business days from the date you place your order (this includes our processing time).
If you require an expedited shipment, please contact us prior to purchasing at firstname.lastname@example.org.
What is your refund policy?
Refund Policy (as of Oct 27, 2007):
1. Please email us within 48 hours of receiving your purchase (email@example.com) to request a refund or exchange.
2. Returned items must be in original condition, undamaged, with all tags attached and all packaging intact.
3. Returns must be received within 30 days of the date on your packing slip.
4. Returns must be sent back with tracking and insurance. Damaged or lost returns that are not tracked/insured cannot be refunded or exchanged.
5. Please allow 1-2 business days from the date we receive your return in order to process your refund or exchange.
6. Shipping & handling charges are non-refundable.
7. All Webkinz & Lil'Kinz sales are final and cannot be refunded or exchanged.